Shipping Policy – PureXFlair

Effective Date: January 15, 2025

At PureXFlair, we are committed to providing a smooth and reliable shipping experience. This Shipping Policy outlines the details related to shipping options, costs, delivery times, and international shipping. By placing an order on our website, you agree to the terms specified in this policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to ensure that your orders arrive in a timely manner. The following is an overview of our available shipping methods:

    • Standard Shipping: Delivery within 5-7 business days.
    • Expedited Shipping: Delivery within 2-3 business days.
    • Overnight Shipping: Next-day delivery (available for orders placed before 12 PM EST).

Delivery times may vary based on your location and the shipping method chosen. Please note that the times provided are estimates and may be subject to slight delays due to factors like weather or carrier issues.

2. Shipping Charges

Shipping costs are calculated based on the weight, size, and destination of your order. The total shipping charge will be displayed during checkout before you confirm your purchase.

    • Free Shipping: We offer free standard shipping on orders over $50 within the United States.

    • International Shipping: Shipping rates for international orders will be calculated at checkout based on your shipping address. Customers may be responsible for additional customs duties, taxes, or import fees, which are determined by the destination country.

3. Order Processing Time

    • Processing Time: All orders are typically processed within 1-3 business days. Processing includes verifying payment, preparing the items, and packaging them for shipment.

    • Business Days: We process orders Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.

4. Tracking Your Order

Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. You may also check the status of your order by logging into your account on our website.

5. Shipping Restrictions

    • P.O. Box Addresses: We can ship to P.O. Box addresses, but please note that expedited shipping and overnight shipping options are not available for P.O. Box addresses.

    • International Orders: We currently offer international shipping to select countries. If we do not ship to your country, you can contact us, and we may try to find an alternative solution.

6. Lost or Damaged Shipments

    • Lost Packages: If your package is marked as delivered but you did not receive it, please contact the carrier directly. If the issue is not resolved, please contact us at contact@purexflair.com so we can assist you in filing a claim with the shipping carrier.

    • Damaged Goods: If your items arrive damaged, please contact us within 5 days of receiving your order. Provide photos of the damaged items and packaging, and we will arrange for a replacement or refund.

7. International Shipping

    • Customs and Duties: For international shipments, the recipient is responsible for any customs duties, taxes, or additional fees that may be applied by the destination country’s customs office. These charges are beyond our control and are not included in the shipping costs paid at checkout.

    • Shipping Time: International shipping can take anywhere from 7 to 21 business days depending on your location and the customs process in your country.

    • Restrictions: Some countries may have restrictions on certain products, and we are unable to ship to those countries. We encourage you to check with your local authorities about potential import restrictions before placing an order.

8. Shipping Delays

While we aim to ensure timely delivery, sometimes unexpected circumstances can cause shipping delays. We are not responsible for delays caused by:

    • Weather conditions
    • Carrier disruptions
    • Incorrect or incomplete addresses provided by the customer
    • Customs delays for international orders

If there is a delay with your shipment, please check the tracking information for updates. If you still have concerns, feel free to contact us, and we will assist you in resolving the issue.

9. Change of Address

If you need to change the shipping address after your order has been placed but before it is shipped, please contact us immediately at contact@purexflair.com. We will do our best to accommodate the change, but please note that once an order has been processed or shipped, we are unable to make changes to the address.

10. Contact Us

If you have any questions about shipping or need assistance with your order, please reach out to our customer service team:

Effective Date: January 15, 2025

Thank you for shopping with PureXFlair! We are committed to providing you with high-quality products and reliable shipping service.